Frequently Asked Questions

... ask away ...
How much will a new website cost?

The answer to this question depends on exactly what you want. A new website design is quoted based on a projects individual requirements. Every website is unique, each requires different components and development. At Graphene Digital, we will carefully craft a beautifully designed and meticulously developed custom site for your small business.

We will have a free no obligation meeting (on the phone, Skype or face to face) during which we will ask a lot of questions to learn what we need to know about your business, your clients, your aims and objectives etc. After this initial meeting we will be in a position to provide a quotation based on an assessment of what you need and want.

How long will it take to get a new website?
When you decide to go ahead with your new website, we will work hard to deliver your site. We will need your partnership to provide feedback and other input as the project progresses. Most of our projects are completed and launched within 6 to 10 weeks depending upon size and complexity.
Do I need to be local to work with you?
Absolutely not! We work with clients all over the world, our most distant clients are in Australia. With Skype, email, and collaboration tools such as Teamviewer, working with clients around the globe has become an everyday occurrence.
Will I be able to update the site myself when it's finished?
Yes indeed! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, and we’re here to answer any questions you have.
Will you maintain and look after my site for me?
Many of our clients like to concentrate on their core business whilst we look after their website for them. We offer several different Support Packages why not see which one fits your requirements.
When do I pay?
We require a deposit of 50% to start the project. The final payment of 50% is due when you have approved your site and before your new site goes live.

We accept, BACS, Paypal, and all major credit cards.

How much input do I have in the process?
Your input and feedback is vitally important. We’ll start with a lot of questions about your needs, likes, and wants, we will get to know you, your business and your clients, we will learn about what makes your offering unique, what your site needs to achieve and how you will measure success. We will work with you to develop the right look and functionality.
Who writes the content for the site?
Usually that is you. You are the expert on your business, so it’s best if it comes from you. If you need help, we have a copywriter on our team who can help create content for you at an additional cost.
Where should my website be hosted?
We can provide a dedicated hosting service for you. Our hosting is built on Amazon Web Services, we can locate your website in any of their data centres.

If you would prefer another hosting provider that’s not a problem. Since our websites are built using WordPress, we recommend either Managed WordPress Hosting or Linux hosting of your choice.

What if I need help on my site down the road?
We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched.
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